Terms and Conditions
Thank you for considering booking a holiday at Woodcock Cabin.
When making this booking, you are entering an agreement with us and agree to comply with and be bound by the terms and conditions of use below.
1. Your booking
1.1 We reserve the right to accept or decline bookings at our discretion.
1.2 Your contract with us will begin when booking confirmation is issued and will be on the terms laid out herewith.
1.3 All bookings are confirmed at point of deposit payment and we will issue you with confirmation as receipt of payment received and further details of when your balance will be due.
1.4 Without immediate payment of your deposit, provisional dates will only be held for 24hrs before being released.
1.5 You, as the person making the booking, are responsible for all members of your party.
1.6 You as the person booking, must be at least 21 years old at time of booking.
1.7 Children and pets are not permitted to stay at the cabin.
1.8 We can only discuss your bookings directly with you, we cannot discuss details with any other party member without your consent to do so.
1.9 You must notify us immediately if you or other guest show symptoms of Covid-19 during or within 10 days of your stay.
2. Payment & Cancellation
2.1 You are required to pay 50% of the total amount payable at the time of booking (excluding security deposit).
2.2. The 50% deposit is non-refundable (please see clause 2.9 relating to cancellations due to Covid).
2.3. Little Extra's must be paid for at time of request or strictly within 5 working days of receipt of invoice. They are non-refundable. You may be at risk of your holiday being cancelled, should items remain unpaid for longer than the payment terms or risk payment being retained from your security deposit.
2.4 The outstanding balance of your holiday plus security deposit must be paid 8 weeks prior to your specified arrival day and no later than the date specified in the Booking Confirmation notification. You will receive a reminder notification if final payment has not been made by the specified date. If payment becomes overdue, you risk your holiday being cancelled. We will attempt to contact you before cancelling your booking but if we have been unsuccessful, your holiday will be cancelled within 48hrs of your Final Payment Due date.
2.5 Once full payment has been made, you will not qualify for a refund if you wish to cancel your booking, except under circumstances linked with Covid-19 (please see further clause). However, your security deposit will be refunded. We strongly recommend you take out holiday insurance that covers cancellations.
2.6 If you wish to move your booking to an alternative date, we may be able to accommodate you but we need a minimum of 8 weeks notice prior to the start of your original holiday dates. Any significant change to reservations will be subject to a £50 administration charge.
2.7 We accept online payment via Stripe or by Direct Bank Transfer.
2.8 Promotional offers will only be applied if they are valid and quoted at the time of booking. We reserve the right to change or withdraw a promotional offer at any time.
2.9 In the unlikely event we need to cancel your holiday due to reasons beyond our control, we will do our best to offer you a suitable alternative date as close to your original booking dates as possible, or if dates cannot be agreed, we will issue a full refund. We will not be held responsible for losses you may suffer as a result of a cancellation or change to your booking by us. We strongly recommend you take out adequate holiday insurance that will cover you for comprehensive cancellation reasons.
We will fully refund any bookings including deposit, (less banking service fee and administrative fee of £30), that have to be cancelled due to a Covid-19 National lockdown or Local lockdown directly impacting the area you live or that of the cabin’s location.
If either guest needs to cancel a booking due to contracting Covid-19 we will refund your booking provided certification is provided. Evidence of a positive Lateral Flow test will not be sufficient to warrant a full refund. PCR test results will be required.
3.1 Smoking is strictly prohibited in the cabin, the veranda, toilet building and hot-tub. Smoking includes use of vapours and e-cigarettes. We reserve the right to cancel your booking and evict you with immediate effect. Should there be evidence of smoking within the premises your full security deposit will be retained by us to cover extra cleaning requirement costs. Cigarette ends must be disposed of responsibly and must be extinguished fully before being placed in the metal ash bin.
4. Parties, Antisocial and Illegal Activities
4.1 Parties and excessively loud music are strictly prohibited. We reserve the right to cancel your booking and evict you with immediate effect if we are made aware of gatherings or excessively loud music and will retain the full amount of your booking payment. Your security deposit may be retained if we incur extra cleaning costs.
4.2 You must not use Woodcock cabin for any illegal, immoral or antisocial activity.
4.3 You must only use Woodcock Cabin for the purpose of your holiday and not for other purposes such as business without prior consent from the owners.
4.4 You must keep Woodcock Cabin, its contents and facilities clean and tidy and leave them in the same condition as when you arrived.
4.6 Candles must only be used in the storm lanterns provided and never left burning when you leave the cabin.
4.5 You and your party must ensure the cabin is secured before leaving it during your stay and on departure, and that all keys are left in the key safe.
5. Log Burner & Wood Usage
5.1 The log burner within the cabin will only be used as per instructions, which will be provided in the welcome book at the cabin.
5.2 Wood is provided on a fair use basis. We provide extra wood, kindling and firelighters which can be purchased from the cabin store. Payment can be left at the cabin or paid for by bank transfer following your holiday. We reserve the right to retain a percentage of your security deposit to cover the cost of the excess wood used until payment has been made.
6. Hot-tub Usage
6.1 The wood fired hot-tub will only be used as per guidance provided in the cabin and in your welcome book. We do not advise the use of the hot tub if pregnant, suffering with a heart condition, epilepsy, skin conditions or whilst consuming alcohol. This list is not exhaustive, and it is your personal responsibility to check if you have any other health conditions prior to use.
6.2 Strictly no shampoo, conditioner, soap, bath salts, bubble bath or bath oil to be used in the hot tub.
6.3 The consumption of alcohol whilst using the hot tub is strongly not advised and wholly at your own risk.
7.1 Flying of drones is strictly prohibited.
8. Damage & Undue Care
8.1 If you discover anything missing or damaged on your arrival, please notify us immediately. If you do not notify us, we may assume that the damage was caused during your stay which may result in us retaining part or all your security deposit.
8.2 Accidental damages are covered in your stay which do not arise from misuse or carelessness. Any damages that are deemed to have resulted from misuse or carelessness will result in the retention of part or all of your security deposit.
8.3 The cabin, content and facilities must be left in an acceptable condition & state, on departure. If the cabin requires extra cleaning as a result of undue care or failure to carry out departure requests detailed in the cabin welcome folder, we may retain a percentage of your security deposit to cover extra cleaning fees.
8.4 If there should be any evidence of pets having been at the cabin, we reserve the right to retain your full security deposit to cover extra cleaning requirements or damages.
9. Fire-pit & BBQ Usage
9.1 The outdoor fire-pit, cooking plate and BBQ will be used sensibly, for the use they were intended, and with extreme caution.
9.2 Only the appropriate outdoor cooking utensils and equipment provided, will be used on the firepit/plate.
10.1 We hope you will have no need to report a problem or to complain, however if you do wish to make a complaint, we ask that you contact us as soon as possible in order for us to address your concerns. Please phone or email us as soon as possible.
11.1 We do not accept any liability for injury or death to any member of your party or for damage or loss to/of any party vehicle or possessions, unless proven to be caused by our negligence.